About
Product Manager and Product Owner focused on modernizing regulated enterprise software with AI-native capabilities — where reliability, governance, and real-world usability matter more than hype.
At Galaxy Software Services (GSS), I’ve spent a decade helping build and evolve Taiwan’s leading official document system . Today, I own the product strategy and roadmap for a system serving 400+ government and enterprise organizations, transforming a 30-year legacy platform into an agentic product with cloud/on-prem LLMs, RAG, and human–AI workflows.
With seven years in engineering before moving into product, I bridge model performance, system scalability, and ISO 27001/27701 compliance into measurable outcomes.
Outside work, I stay hands-on by turning ideas into quick POCs—spec’ing with OpenSpec/Speckit and building demos with Claude Code and Cursor.
Experience
Jul 2024 — Present Product Manager
Galaxy Software Services Corp.
- Own the roadmap for SPEED, Taiwan's market-leading official document system serving 400+ government and enterprise organizations, deciding what ships and trading platform features against client-specific projects; annual product revenue more than doubled from 2022 to 2025.
- Shipped an AI agent to production that drafts official letters and retrieves documents through RAG search on OpenSearch, running on on-premise LLMs including Gemma 4 with human-in-the-loop review; live at 4 clients, more in POC.
- Designed the agent around reusable skills (instructions plus scripts and tools), and led a 9-person internal team that rolled out skill building and use on Open WebUI and OpenWork across a ~100-person business unit, developers and non-developers alike.
- Shipped ML document routing at 85–95% production accuracy across client deployments, and launched an embeddable agent product (chat widget plus admin console) for systems outside SPEED, now live at its first customer.
- Lead a 10+ person cross-functional team; now building an MCP server so the agent can plan and run multi-step workflows such as dispatching documents and tracing where one is stuck.
- Product Strategy
- AI Agents
- Agent Skills
- RAG
- On-prem LLM
- MCP
Nov 2023 — Jul 2024 Product Development Manager
Galaxy Software Services Corp.
- Turned AI research prototypes into shippable features, aligning AI Research, Engineering, and Presales to embed LLM/NLP document generation in SPEED.
- Directed VITAL-OD, the secure Azure SaaS edition with a free-trial-to-subscription model, opening NGOs, NPOs, and small agencies as a new segment with ~50 new subscribing organizations per year.
- Productization
- PRD
- Agile/Scrum
- Azure
- SaaS
May 2021 — Nov 2023 Software Designer & System Analyst
Galaxy Software Services Corp.
- Built the platform's first semantic search with OpenSearch and vector embeddings, and designed modular services using Domain-Driven Design.
- Built DevSecOps pipelines (SAST/DAST/SCA) and delivered TW FidO digital signatures and document encryption for compliance.
- DDD
- TDD
- OpenSearch
- DevSecOps
- TW FidO
Jun 2016 — May 2021 Software Engineer (Junior → Senior)
Galaxy Software Services Corp.
- Built the browser-based WYSIWYG editor for regulation-compliant official documents, now the core editing experience for 400+ organizations and also sold standalone.
- Shipped SPEED's first ML feature, a recommendation model, in 2019; full-stack delivery across .NET, SQL Server, TypeScript, and Kendo UI.
- TypeScript
- .NET
- SQL Server
- Kendo UI
- ML
Projects
Enterprise Document Workflow Platform
Taiwan's leading enterprise document workflow platform serving 400+ government and enterprise organizations. Handles official inter-agency correspondence, internal approval routing, and document digitization — ensuring regulatory compliance while adapting to diverse organizational needs. Features ML-powered document routing (85–95% accuracy) and LLM/RAG-driven generation. More than doubled annual product revenue.
- .NET
- SQL Server
- Kendo UI
- LLM
- RAG
SaaS Document Workflow Platform
Cloud-native SaaS edition of the enterprise document workflow platform, built on Azure. Lowered the barrier to entry with a free-trial-to-subscription model, expanding the customer base to NGOs, NPOs, and smaller agencies that need compliant document exchange with government. Features email-to-system document ingestion with automated OCR processing. Growing at ~50 new organizational subscribers per year.
- Azure
- Docker
- .NET
- SQL Server
- OCR
Browser-Based WYSIWYG Document Editor
A browser-based WYSIWYG editor for composing regulation-compliant official documents. Replaced form-based editing workflows where users filled in fields without seeing the final layout — enabling real-time visual control over formatting, line breaks, and page composition on A4 output. Integrated as the core editing experience in the Enterprise Document Workflow Platform and sold standalone to clients with their own document systems.
- TypeScript
- jQuery
- .NET
- Kendo UI